Frequently Asked Questions
Can my email users have web access?
- Yes! You get domain administrator access and can grant your end users the ability to access the web interface to self manage their spam filtering rules, generate reports and review their spam quarantine.
I didn’t receive a message I was expecting, was it filtered?
- With Awesome Antispam you have the ability to review the email logs for your email users. You also have the ability to grant your end users the ability to search the log files for emails sent only to them so they can check their own email logs.
How do I know what’s being held in quarantine?
- With our hosted antispam offering you have the ability to review your quarantine at the domain level as domain administrator and can allow your end users to access their own quarantine account if you like. You can even access the quarantine folders using IMAP from your mail client if you wish.
How can I ensure a particular domain or email address never gets filtered?
- With our premium mail filtering service you have the ability create whitelists of email addresses and domains so that email from particular addresses and domains is never filtered and always delivered. This is especially useful for items like ecommerce store orders, invoice payment notices and important client emails.
